by Brian Hugger | Sep 16, 2026 | Benefits, Workforce
Communication, Communication, Communication: A communication action plan with clients throughout the year is the best way to optimize the relationship. This can be broken into various stages: client acquisition, pre-enrollment, enrollment, post-enrollment...
by Brian Hugger | Jun 19, 2026 | Benefits, Workforce
It is prudent to point out that within the benefits industry, brokers and carrier reps work hard to acquire new clients and keep them satisfied, but will focusing on new business drive the best overall results? Did you know? 82% of companies agree that retaining an...
by PIOPAC | Jun 21, 2024 | Workforce
What is Customer Experience? Customer Experience refers to the experience customers have when interacting with a company. It is especially focused on the process and experience when a customer provides a complaint or critical feedback to the company’s customer service...
by PIOPAC | May 23, 2024 | Benefits, Workforce
Today’s economy is becoming more widely known as the gig economy due to the labor market relying heavily on temporary and part-time positions filled by independent contractors and freelancers rather than full-time permanent employees. There are certainly advantages...
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