Testimonials
Fast and efficient service on every level
ALTRES has partnered with PIOPAC Fidelity for more than 20 years. As the third-party administrator for our flexible spending programs, PIOPAC has always been there to help us deliver valuable benefits to our employees. Their team of dedicated, local professionals is available when we need them, providing fast and efficient service on every level.
The team at PIOPAC have been great business partners
The team at PIOPAC have been great business partners for us over the years and have been like an extension of the HR team through their management of our many company benefits and ensuring that processes are compliant, efficient and timely. Having PIOPAC as our partners, allows the HR Team at Crazy Shirts to focus on other matters as we can trust that our benefit compliance needs are taken care of.
Great relief that I found PIOPAC
When I was suddenly faced with a new account of nearly 3000 W2 employees that wanted Aflac but could not provide a payroll deduction, it was with great relief that I found PIOPAC! Making deductions by checking account, debit card and credit card is certainly a challenge – but your team at PIOPAC has definitely done a stellar job. With all the changes that occur with card expirations, accounts being hacked and NSFs – I’ve been very pleased with the efforts of each person at PIOPAC that I’ve encountered to keep policies active! Thanks for all that you do to keep the money flowing!
Amazing customer service and greatly appreciated!
It was so nice to call a number, get a nice human being on the phone on like the 2nd ring and get this completely solved in less than ten minutes.
An attentive business partner
We feel fortunate that we’ve found a business partner that is attentive to the needs of our employees and makes administering easy for my HR Staff.
We are definitely pleased that we chose PIOPAC Fidelity and encourage others to see what they have to offer to your company and employees.
Customer Service is Exceptional!
We have used PIOPAC Fidelity to support with billing in a number of instances including bank auto drafts, credit card drafts, and split deposits. What I have found is that the billing service they provide has helped many individuals with the opportunity to obtain benefits! Most importantly their customer service is exceptional! Their response time to questions from myself and our clients is practically immediate. I also appreciate how they initiate follow ups direct to the consumer to ensure those individuals maintain their benefits when a draft is missed
Working with PIOPAC since 2012
Working with PIOPAC since 2012, our partnership has proven to be very valuable as they continue to meet our growing needs. Not only do they provide solid core services, such as, one-on-one support for individual Flexible Spending Accounts, but they also have helped us add innovative benefits for our entire team.
In 2019, Prince Resorts Hawaii wanted to enhance the employee benefit package to include an employer sponsored Health Reimbursement Arrangement (HRAs) benefit. The entire process from planning to execution was smooth and seamless, we were supported by a knowledgeable, reliable, and resourceful team in every step of the way.
Knowing that our employees are the core of our success, we couldn’t ask for a better partner as we seek to provide our team with the most up to date information and services.
Responsive, knowledgeable, and willing
PIOPAC has been a reliable and trusted partner for Third Party Administrative services for Flexible Spending and Health Reimbursement Accounts, and most recently they have added COBRA administrative support to their suite of services.
During the years that we’ve worked with PIOPAC we have always found their team responsive, knowledgeable, and willing to take the extra step to do what’s right on behalf of the client and their employees.