Home

Our Services

FSA Participants

HRA Participants

Employers

BENNY™ Debit Cards

Contact Us

My Account  

     
 

FSA Participants

 

Welcome to PIOPAC Fidelity Administrative Services!


Welcome Flexible Spending Account Participant,

 

Check your balance, file or substantiate a claim online.

(AFTER 5/1/2014 - https://piopacee.lh1ondemand.com).

 

Download your complete welcome packet (non-debit card or debit card) or access individual forms below:

Instructions to initialize your web account – non-debit card

Instructions to initialize your web account – debit card

FSA/HRA Reimbursement Request Form

Trans/Park Reimbursement Request Form

Direct Deposit Agreement

FSA Handbook

Eligible & Ineligible Expenses

Privacy Policy

No Receipt Retailers for your BENNY™ Debit Card

Submit claims using MOBILE App, or login into secured website and remit claims directly online and upload receipts.

 

Requests for reimbursement may be scanned and emailed to fsaclaims@piopac.com
faxed to (808) 536-0430, or mailed to 1132 Bishop Street, #2101, Hon., HI 96813. 

 

We highly encourage Direct Deposit into your bank account as the most efficient method for you to receive your reimbursement.  If you elect to receive a check and it is lost or not cashed within 60 days, there will be a $28.00 service fee to replace it. 

 

 A few reminders when filing your reimbursements:
To expedite the processing of your claim, please tape all receipts to a letter size sheet of paper - do not use staples.  Please complete the claim form in its entirety, including your signature and date.  Incomplete claims may delay processing of your reimbursement.  Do not indicate "See Attached" in any field.

 

Reimbursement requests for less than $15.00 will be held until subsequent requests exceed the minimum check issue amount.

 

If you have any questions regarding your FSA claims processing, please email us at FSAclaims@piopac.com or call us at (808) 526-0097 ext. 226.

 

MIGRATION May 2014 – All current Employer accounts and participants will migrate to new software and debit cards effective 5/1/14.

 

• Blackout Period – 4/17/14 to 4/30/14

 

• Take Care Debit Cards suspended

  4/17/14

 

• Claims received after 4/16/14, will not

  be processed until after 5/1/14

 

Download participant communication
  - Letter

 

 

Mobile App
for iPhone/iPad

 

Mobile App
for Android

 

 

“PIOPAC” Mobile App – download today!  Submit claims and receipts by using the camera on your smart phone.  Access your available balances on your iPhone*, iPad*, and Android powered phone.  Also, receive account balances and other selected alerts via text messages on your mobile device. *Mobile App for iPhone and iPad will be available mid-April 2014.

 

 
     

Home | Our Services | FSA Participants | HRA Participants | Employers | take care® Debit | Contact Us